REFUND & RETURN POLICY
Last Updated: August 27, 2026
At Zyra Lior, we want you to be satisfied with your purchase. Because many of our products are personal-care and skincare items, certain products cannot be returned once opened or used for hygiene and safety reasons.

30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the product must:

• Be unused, unopened, and in its original condition.

• Be returned in its original packaging.

• Include proof of purchase or your order number.

Products that have been opened, used, altered, or damaged after delivery are generally not eligible for return unless the product arrived damaged, defective, or incorrect.

Personal-Care & Skincare Products
For health, hygiene, and safety reasons, we cannot accept returns of opened or used soaps, skincare, body-care, or other personal-care products simply because of preference, scent, texture, skin compatibility, or change of mind.
If you experience a problem with a product, please contact us so we can review the situation.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging, when applicable

If we confirm an error or qualifying issue, we may offer a replacement, refund, or other appropriate resolution at no additional cost to you.

Return Shipping
Unless the return is the result of a damaged, defective, or incorrect item sent by Zyra Lior, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Please do not send a return without contacting us first. Unauthorized returns may not be accepted.

Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original method of payment. Please allow approximately 5–10 business daysafter approval for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items
The following are generally not eligible for return:

• Opened or used soaps

• Opened or used skincare or body-care products

• Products without their original packaging

• Gift cards

• Items marked final sale

• Products damaged through misuse or improper storage

This does not limit any rights you may have under applicable consumer protection laws.

Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
If you have questions about a return, refund, damaged product, or your order, please contact Zyra Lior through the contact information provided on ZyraLior.com.
Zyra Lior
Los Angeles, California
Website: www.zyralior.com